FAQ

1. What is TrendzTide?

TrendzTide is an online store offering a wide range of trending, high-quality, and useful products across fashion, home essentials, beauty, tech accessories, travel gear, and more. We focus on providing unique items at affordable prices with secure shopping and worldwide delivery.

2. Where do you ship?

We offer worldwide shipping to most countries. Shipping availability and exact shipping rates are shown during checkout based on your location.

3. How long does shipping take?

Standard delivery typically takes 7–15 business days, depending on your region.
Once your order is shipped, we will send you a tracking number so you can monitor your shipment in real time.

4. How can I track my order?

You can track your order using the tracking link sent to your email once your package is dispatched.
You can also visit our Track Your Order page and enter your order number to check the latest status.

5. What payment methods do you accept?

We accept all major and secure payment methods including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

All payments are processed safely with trusted payment gateways.

6. Do you offer refunds or returns?

Yes! If you're not satisfied with your purchase, you may return your item within 30 days of delivery.
For full details, please review our Return & Refund Policy page.

7. Can I cancel or change my order?

Orders can be changed or canceled within 12 hours of purchase.
After this time, the order may already be processed or shipped.
Please contact us immediately if you need any modifications.

8. Are my payments secure?

Absolutely. TrendzTide uses SSL encryption, secure checkout, and trusted payment providers to ensure your personal and payment information remains completely protected.

9. I received a damaged item. What should I do?

We sincerely apologize for the inconvenience.
Please contact our customer support team with:

  • Your order number

  • Photos or video of the damaged item

We will arrange a replacement or solution right away.

10. How can I contact customer support?

You can contact us through our Contact Us page or by emailing us at:
📩 sales@trendztide.com
Our team typically responds within 24 hours.

11. Are the products on TrendzTide authentic? (GMC Recommended)

Yes. We only source products from trusted and verified suppliers. All items are quality-checked before shipping to ensure you receive exactly what you ordered.

12. Will I have to pay customs or additional taxes? 

In most cases, customers do not have to pay extra fees.
However, depending on your country’s customs regulations, additional import duties or taxes may apply. These charges (if any) are the customer’s responsibility.